FieldTraceFieldTrace Android Support
Tell us your Android version, phone model, app version, what you expected and what happened. Audio and private records are not required.
Before you start
Microphone or camera does not work
Allow microphone access in FieldTrace’s Android app settings. Photos and videos open your installed camera app; check that app and its permissions if capture fails. Vibration depends on your phone’s sensors. Android 9 or later is required.
A recording stopped or looks incomplete
Review the recovered record after reopening. Check available storage, power and the notification. A recovered partial record is not a complete test.
Two tests look different
Keep phone, mount, input route, placement, operating conditions and calibration consistent. Emulator results cannot establish sensor accuracy.
Where are the original recordings?
Original audio is off by default and must be enabled for that capture. Back up or export important records before uninstalling.
Contact product support
After submitting feedback, keep the feedback ID and access key private. Use Open conversation in the support form to check replies or add details. If you lose the key, send a new request or email us.
Privacy
Opening support launches your browser. If you submit a support request, MonoWare receives your email, subject, description and any optional details you provide to respond to your request. The support website may process technical request information. Never send credentials, sensitive recordings or another person's private information.